The Metzler Violin Shop offers free standard shipping for most orders of $99 or more (within the continental United States), including all strings, sheet music, violins, violas, and most other light-weight items and accessories. Not included in the free-shipping offer are heavy and bulky items, such as cellos, basses, cello cases, amps, heavy wood or steel stands and cello chairs. For these items, and for orders under $99, you will see options for shipping methods and the corresponding costs during check-out. Likewise for non-standard, expedited shipping rates.
Orders with free shipping may take up to 10 days to arrive within the continental United States (but usually less than 5 days), and will be sent by a carrier chosen by the Metzler Violin Shop.
Metzler offers a 15-day satisfaction guaranty, and Metzler will only accept returns and offer a full refund initiated within that 15-day period. Within 30 days, Metzler will accept returns for store credit. In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Metzler. All electronic items, items in shrink-wrapped packaging, or electric instruments are subject to a 20% restocking fee. All returns require prior email authorization. For the return of an instrument or bow you will receive detailed instructions from Metzler.